Education

MS in Library Science (1996), University of North Texas
PhD program (ABD 1986), applied linguistics/semantics, Indiana University-Bloomington
MA (1983), applied linguistics/Teaching English as a Second Language, Indiana University-Bloomington
BGS (1979), General Studies: sociology, world literature, political science, University of Iowa

Library Experience

Interim Coordinator, Digital Library Services (August 2006-present), University of Texas at Arlington Library

• With a staff of 9, day-to-day management of the library's web properties, digitization projects, online user support, digital library promotional materials, and the Digital Media Studio

Information Architect (May 2001-present), Digital Library Services, University of Texas at Arlington Library

• Design information structure for web sites
• Design and conduct web site usability testing
• Create database-driven web applications
• Participate in the development and maintenance of the UT Arlington Library's public web site and intranet
• Participate in the planning and execution of the UT Arlington Library's digitization projects
• Coordinate online user support
• Assist with student, faculty and staff training and consultation in the Digital Media Studio

Instructional Technology Specialist (May 2000-May 2001), Digital Library Services, University of Texas at Arlington Library

• Develop web-based library instructional modules
• Assist with faculty implementation of online course materials
• Participate in the management of the UT Arlington Library Digital Media Studio
• Participate in the development and maintenance of the UT Arlington Library public web site

Assistant Head of Access Services (September 1996-May 2000), University of Texas at Arlington Library

• Participate in departmental management, planning, decision making and project implementation; staff training and mentoring
• Leader of Internal Materials Access Team; participate in the leadership of 14 FTE plus student assistants
• Lead and consult on technology issues in interlibrary loan, circulation, reserves, and web-based library services
• Mediate fines and fees disputes and other customer service issues with library users

Member of Web Development Team (December 1997-January 1999), University of Texas at Arlington Library
(1/4 time appointment, concurrent with other duties)

• Participate in content development and web site maintenance for the UT Arlington Library public web site
• Create Access Services web site

Intern in Document Delivery (September 1995-August 1996), University of Texas at Arlington Library
(1/2 time appointment, concurrent with other duties)

• Research document delivery service models
• Assess projected impact of service implementation
• Design and implement new staff procedures

Document Delivery Specialist (August 1993-August 1996), Interlibrary Loan, University of Texas at Arlington Library

• ILL management software administrator
• Responsible for "Rush" borrowing; help order "non-Rush" materials
• Verify problem citations using electronic and print sources

Lending Coordinator (February 1993-August 1993), Interlibrary Loan, University of Texas at Arlington Library

• Responsible for processing 1500-1800 requests per month
• Supervise 5-6 student assistants

Circulation Supervisor (September 1990-November 1992), Krannert Memorial Library, University of Indianapolis

• With a co-supervisor, responsible for circulation, reserves, stacks maintenance and building security
• Supervise 15-18 student assistants
• Monitor and propose revisions to policies and procedures
• Assist with Interlibrary Loan and Reference Services

Library Assistant (September 1986-May 1988), Geography & Map Library, Indiana University-Bloomington

• Check in and file USGS topographic maps
• Staff the circulation/reference desk
• Open and close the library on Sundays

Library Assistant (June 1975-August 1978), Bibliographic Search Department, University of Iowa Library

• Check in and file LC catalog cards
• Bibliographic searching for orders

Library Assistant (Fall 1971-Summer 1972), Maquoketa (Iowa) Community Public Library

• Shelving and circulation desk duties

Teaching Experience

Individual and small group sessions for University of Texas at Arlington faculty and staff on web design, web authoring, and using specific software including Acrobat, FrontPage, Dreamweaver, and WebCT (June 2000-present)

Sessions for University of Texas at Arlington faculty in using UnCover document delivery services (University of Texas at Arlington Libraries, June-August 1997)

Introduction to Linguistic Analysis - for upperclass students and linguistics majors, Indiana University-Bloomington (1989)
Introduction to Linguistics - freshman level, Indiana University-Bloomington (1988-1989)

Teaching English as a Second Language - English Grammar, English Phonology, MA Program in Teaching English as a Second Language, St. Michael’s College, Colchester, Vermont (June-August 1989, June-August 1990)

English as a Second Language - credit-earning ESL classes. Indiana University-Bloomington (1985-1990)
English as a Second Language - Intensive English Program, Indiana University-Bloomington (1981-1985)

Conference Presentations

• "Changing Expectations: The views of a manager and a staff member", IFLA 68 (International Federation of Library Associations and Institutions), Glasgow, Scotland (2002)
• "Three Ways to Provide Remote Access: EZproxy, iPlanet, and Apache Proxy" (poster session), EDUCAUSE, Indianapolis, Indiana (2001)
• "Here, There & Everywhere: the Evolution of Off-Campus Access to Electronic Resources at the University of Texas at Arlington Libraries" (poster session), American Library Association Annual Conference, San Francisco, California (2001)
• "Three Ways to Provide Remote Access: EZproxy, iPlanet, and Apache Proxy -- Remote Access with EZproxy", Texas Distance Learning Association Annual Conference, Houston, Texas (2001)
• "Performance of commercial document delivery suppliers", Texas Library Association Annual Conference, Fort Worth, Texas (1997)
• "Cross-cultural categorization of factive and nonfactive information", TESOL '89, San Antonio, Texas (1989)
• "What are the facts? Prototype semantics and teaching composition", TESOL '88, Chicago, Illinois (1988)
• "Approaches to code-switching analysis: problems of theory and methodology", Minnesota Linguistics Conference, Minneapolis, Minnesota (1986)
• "Community as classroom", Region VI NAFSA Conference, Athens, Ohio (1985)
• "Negation and focus in Bolivian Quechua", Second Annual Research in the Andes Symposium, Bloomington, Indiana (1985)

Selected Projects

• Ongoing participation in the redesign and development of the UT Arlington public web site, contributing user research, usability testing, content inventory and analysis, and information architecture; leading in content review, editing, and migration; leading in the implementation of a content management system
• Information design for Return to Paradise 2003, Tejano Voices, and UTA Libraries Online Help
• Created database-driven web applications including database design and construction, public web interface design, dynamic web pages with ASP, and a web-based staff database maintenance interface. Projects include a directory of internet resources, a library staff directory, web access to UTA Concerts Recordings
• Designed and helped implement a reorganization plan for the Access Services Department including new staff roles and a new design for task organization and workflow
• Planned and helped implement electronic course reserves services
• Developed customized reports from the local online library system database (Endeavor Voyager) using SQL and MS Access
• Participated in two library-wide strategic planning processes
• Participated in migration of an online library system (from NOTIS to Voyager) including configuration of circulation module and staff training
• Designed and performed a trial of unmediated document delivery services using UnCover prior to service implementation
• Authored user information materials, and staff and student assistant procedures and training materials

Professional Activities

Committees and service

• Team Leader, project to establish a Usability Program for UT Arlington web properties, University of Texas at Arlington Library (September 2005-present)
• Team Leader, Intranet Development, University of Texas at Arlington Library (April 2006-present)
• Web Advisory Committee (chair), University of Texas at Arlington Library (November 2004-present)
• SFX and MetaLib implementation teams, University of Texas at Arlington Library (May 2004-present)
• Search Committee--Dean of the Library, University of Texas at Arlington (December 2003-March 2004)
• Employee Recognition Task Force, University of Texas at Arlington Library (October 2003-March 2004)
• UT Arlington Library Web Redesign Team, University of Texas at Arlington Library (August 2002-September 2003)
• Search Committee--Information Literacy Specialist, Information Literacy Technologist, University of Texas at Arlington Library (December 2001-February 2002)
• Public Services Task Force, University of Texas at Arlington Library (March-April 2001)
• Intranet Advisory Board, University of Texas at Arlington Library (June 2000-March 2001)
• Technology Strategic Planning Team, University of Texas at Arlington Library (December 1999-February 2000)
• Voyager Management Information Task Force, University of Texas at Arlington Library (July-September 2000)
• Voyager Reports Task Force, Chair, University of Texas at Arlington Library (November 1999-June 2000)
• Alliance for Higher Education Interlibrary Loan Committee secretary (1998-2000)
• Human Research Review Committee, University of Texas at Arlington (1997-1999)
• Employee Recognition Committee, University of Texas at Arlington Library (2002-2004, 1997-1999, Chair 1998-1999)
• Digital Scanning Task Force, University of Texas at Arlington Library (August-November 1998)
• Search Committee--Budget and Planning Librarian, University of Texas at Arlington Library (1997)
• Strategic Planning Team, University of Texas at Arlington Library (1994-1996)
• Library Services Council, University of Texas at Arlington Library (1994-1995)
• Gopher Task Force, University of Texas at Arlington Library (1994)
• Nominating Committee, University of Texas at Arlington Library Staff Association (1993, 1996)

Affiliations

• Current: American Society for Information Science & Technology (SIGIA, SIGDL), EDUCAUSE (Participating representative for the University of Texas at Arlington), IFLA (International Federation of Library Associations and Institutions), ACM
• Internet mailing lists including: SIGIA-L, WEB4LIB, DIGLIB

Volunteer editor for the Open Directory Project web directory (August 1998-March 2001)

• Choose web sites to be listed, select appropriate category for sites, write site listing annotations
• Participate in reorganizations of directory ontology
• Top-level editor in the News category, other primary editing interests in Libraries and Beatles
• Granted "editall/catmv" status in December 1999 with privileges for editing site listings and altering category structure across the directory

Current professional development interests: content management, cross-device web sites (desktop, PDA, web-enabled phone), web site personalization

Additional Skills & Training

Workshop Attendance

• Usability In Practice: Three-Day Intensive Camp (Nielson Norman Group) (2006)
• User Experience 2005 (Nielson Norman Group) (2005)
• Don't Make Me Think: The Workshop (2005)
• Creating Passionate Users, O'Reilly Emerging Technology Conference (2005)
• Gilbane Conference on Content Management Technologies, Boston MA (2004)
• SFX and MetaLib (ExLibris) implementation training (2004)
• "Core Developer I", FatWire, Burlington, Massachusetts (2004)
• WebLogic 8.1 portal development, BEA, San Jose, California (2003)
• "Fundamentals of Java Programming", New Horizons, Fort Worth, Texas (2003)
• Macromedia Flash and Director, Digital Training & Designs, Addison, Texas (2002)
• "Presenting Data and Information", Edward Tufte, Austin, Texas (2002)
• "XML Fundamentals for Developers" and "Advanced XML Programming", Productivity Point, Dallas, Texas (2001)
• "Handheld Computers in Libraries", LITA pre-conference workshop, American Library Association Annual Conference, San Francisco, California (2001)
• "Putting Your Course Online with WebCT", pre-conference workshop, GWETC (Governor's Wisconsin Educational Technology Conference), Madison, Wisconsin (2000)
• "Creating Web-based Instructional Materials", ACRL pre-conference workshop, American Library Association Annual Conference, Chicago, Illinois (2000)
• "Continuity and Innovation in Resource Sharing", OCLC Institute seminar, Dublin, Ohio (May 1999)
• "Process Improvement in Customer-Centered User Services", American Library Association RUSA/MOUSS Institute workshop, Indianapolis, Indiana (October 1998)
• Various workshops on team building, leadership and facilitation; customer service theory and skills; diversity issues; internal control issues and practices

Technology Tools & Techniques

• Web development on Linux/Unix and Windows
• HTML, CSS, JavaScript, VBScript, SQL, database design, ASP
• Flowcharting, prototype development, usability testing protocol development
• Integrated online library systems: NOTIS 6.0, Endeavor Voyager
• PCs since 1985; online since 1989

Notes from workshops and conferences: Beyond the Fat Wire

References

upon request

Sarah Jones
sarah@enlasnubes.org
http://www.enlasnubes.org/

The URL of this page is: http://www.enlasnubes.org/resume.html
Last Modified: 21 August 2006